Are you passionate about problem-solving and love helping others? Do you want to be part of a team that connects the digital world and makes technology work better for millions of people? If you answered yes, this Community Support Specialist role at IFTTT could be the perfect opportunity.
With flexible remote working options and a chance to work directly with a dynamic team, this role offers more than just a paycheck—it provides a purpose.
About the Company: IFTTT
IFTTT (If This Then That) is a leading no-code platform that helps millions of users connect their digital tools, automate tasks, and create seamless workflows. With over 25 million users, 160,000 Pro customers, and more than 1,000 supported services, IFTTT has become the go-to platform for digital creators and DIY enthusiasts.
The company aims to empower users to automate their businesses, grow their communities, and connect their homes effortlessly.
As a growing company with a fully remote work culture, IFTTT fosters collaboration and innovation across all its teams. By joining IFTTT, you’ll be part of a global network that values creativity, transparency, and user-first solutions.
Requirements for the Community Support Specialist
To excel in this role, you need to have:
- A passion for troubleshooting and problem-solving.
- The ability to identify trends in user reports and address them effectively.
- Comfort in testing and recreating unique technical issues to ensure resolutions.
- A positive and proactive approach to communication and teamwork.
Qualifications You’ll Need to Succeed
IFTTT is looking for candidates who meet the following qualifications:
- Proficiency in written and spoken English.
- Experience working remotely and handling email support or CRM tools like Zendesk.
- Familiarity with APIs and user authentication protocols (OAuth 2).
- Expertise in efficient troubleshooting and technical problem-solving.
- Bonus points for fluency in multiple written languages or prior experience with JavaScript.
These qualifications not only ensure that you’re technically equipped but also prepare you to become an expert in IFTTT’s platform and processes.
Job Details: What to Expect as a Community Support Specialist
This is a full-time, remote role with working hours from 9:00 AM to 5:00 PM PST (Monday through Friday). As a Community Support Specialist, you’ll work closely with IFTTT’s Pro user community to:
- Triage and respond to user questions and feedback efficiently.
- Assist Pro users in building Applets with filter code (JavaScript).
- Audit and improve the platform’s help documentation and in-product explanations.
- Reproduce technical issues, document product enhancements, and suggest user experience improvements.
- Collaborate with internal teams to provide valuable insights and solutions.
By taking on this role, you’ll have the chance to make a meaningful impact as part of a collaborative and innovative team.
Job Benefits
As a fully remote company, IFTTT provides its employees with flexibility and opportunities for personal and professional growth. The specific benefits of this role include:
- Competitive hourly pay ranges from $13 to $25. The final rate depends on your skills, education, experience, and location.
- The ability to work from anywhere gives you the freedom to balance work and life.
- An inclusive and collaborative work culture that values innovation and creativity.
Joining IFTTT means being part of a company that truly values its employees and fosters an environment where everyone can thrive.
How to Apply for the Community Support Specialist Role
Ready to take the next step in your career? If this role excites you and aligns with your skills, visit IFTTT’s careers page to apply. Be prepared to submit your resume and a cover letter highlighting your passion for problem-solving and your relevant experience.
If you’re interested in roles that focus on building strong customer relationships and driving success, check out our blog post: The Ultimate Customer Success Manager Role You’ve Been Waiting For! Discover another exciting opportunity that might be the perfect fit for you!
Good luck!
