Have you ever wondered what it’s like to be at the forefront of AI-powered healthcare innovation?
Abridge is looking for a Customer Support Specialist passionate about helping users and ensuring they get the best experience from our cutting-edge technology.
About the Company
Abridge was founded in 2018 with a mission to use AI-driven solutions to bridge the gap between patients and healthcare providers. Our platform converts real-time conversations into structured clinical notes, helping doctors focus on what truly matters—their patients.
With a team of MDs, AI scientists, engineers, and innovators, we are setting the gold standard for responsible AI in healthcare. Headquartered in New York, San Francisco, and Pittsburgh, we are committed to creating a more transparent and efficient medical experience for all.
Job Details
Abridge is on the hunt for a Customer Support Specialist to help shape our customer experience. In this role, you’ll be the go-to person for troubleshooting issues, answering inquiries, and ensuring our users get the most out of our technology.
- Position: Full-time, remote
- Schedule: Monday – Friday, 9 AM – 6 PM PST
- Locations: San Francisco, Los Angeles, Seattle, Portland, Chicago, Denver, Austin
Key Responsibilities As A Customer Support Specialist
- Deliver exceptional customer service by responding to inquiries with care and precision.
- Help users troubleshoot technical issues and navigate our platform.
- Provide valuable user feedback to our product and operations teams.
- Maintain accurate records in our CRM system for data analysis and insights.
- Approach challenges with curiosity and problem-solving skills to resolve complex issues.
Requirements
To succeed as a Customer Support Specialist at Abridge, you should have:
- 2+ years of experience in a Tier 1 or Lead Customer Support role (preferably in tech).
- A genuine passion for helping customers and resolving issues.
- Excellent written and verbal communication skills.
- The ability to explain technical solutions in simple, easy-to-understand terms.
- Strong organizational skills to manage multiple tasks efficiently.
- A proactive, results-driven approach in a fast-paced environment.
- Familiarity with CRM/ticketing systems (bonus points for healthcare industry experience!).
Benefits
Abridge doesn’t just invest in AI, they invest in people. Here’s what they offer:
- Generous Time Off – 13 paid holidays, flexible PTO, and accrued leave for hourly employees.
- Comprehensive Health Plans – Full coverage for employees and 75% for dependents, plus HSA contributions.
- Paid Parental Leave – 16 weeks fully paid.
- 401(k) Matching – Secure your future with employer contributions.
- Learning & Development – Annual budget for coaching, courses, and conferences.
- Sabbatical Leave – 30 days of paid leave after five years of service.
- Competitive Salary & Equity Grants – We recognize and reward your contributions.
Qualifications
Ideal candidates for this Customer Support Specialist role should be:
- Tech-savvy with experience in CRM systems and customer service platforms.
- A team player who thrives in a collaborative, fast-moving environment.
- Adaptable, with a growth mindset and willingness to learn new skills.
- Passionate about customer success and user satisfaction.
How to Apply
If you qualify for this role and are interested, then follow the steps below to apply.
- Click the Apply Now link.
- Submit your resume and a short cover letter detailing why you’re a great fit.
- The team at Abridge will review applications and contact selected candidates for interviews.
Good luck!
