Are you looking for an exciting role where you can make a real difference while helping people? Being a customer service representative might be just what you’re looking for!
In this fast-paced, remote-friendly world, customer service roles are more important than ever, ensuring clients are happy, contracts are renewed, and issues are resolved. Let’s dive into what makes this job so rewarding.
About the Company
At Colibri Group, it’s not just about work—it’s about creating an environment where everyone thrives. With a history that dates back to 2001, Colibri is a pioneer in online professional education. Today, the company serves over a million customers annually, offering top-tier professional education services through its family of brands.
The team of 1,500+ passionate professionals lives by core values like love, joy, boldness, teamwork, and curiosity. If you’re looking for a supportive, inclusive company culture, Colibri is the place to be.
Your Responsibilities As A Customer Service Representative at Colibri
As a customer service representative, you’ll be the go-to person for clients, helping them with renewals, sales, and concerns. This isn’t your typical customer service job—it’s all about building relationships, being persuasive, and solving problems with a smile. Here’s a breakdown of your key responsibilities:
- Engage with Clients: You’ll make and receive calls to help clients renew contracts and explore sales opportunities.
- Monitor Renewals: Keep an eye on contract expiration dates and reach out to clients ahead of time to discuss their options.
- Pitch Perfectly: Use sales scripts to deliver compelling pitches encouraging clients to purchase products and services.
- Solve Problems: Address customer complaints and work hard to resolve them in a way that leaves everyone satisfied.
- Stay Updated: Keep up with industry trends, competitor products, and company promotions to provide clients with accurate, up-to-date information.
Job Requirements:
Let’s be real—being a customer service representative requires a mix of skills and determination. Here’s what Colibri is looking for:
- Communication Superpowers: You should be able to clearly express yourself, whether over the phone, via email, or in a live chat.
- Tech Savviness: Basic proficiency in Microsoft Office and general computer skills are a must.
- Self-motivation: Since this is a remote role, you must be disciplined and goal-oriented.
- Sales Experience: If you’ve sold something before, even if it’s Girl Scout cookies, that’s a big plus!
- Customer Service Experience: While not required, it’s a bonus if you’ve dealt with clients in the past.
Job Benefits:
Let’s talk perks! Colibri Group knows how to take care of its team:
- Competitive Pay: Earn between $12 and $16 per hour.
- Flexible Schedule: Rotational shifts, including weekends, mean you can find a schedule that works for you.
- Awesome Benefits: From 401(k) matching to health insurance and tuition reimbursement, Colibri’s benefits are top-notch.
- Professional Growth: Paid training and access to professional education coursework ensure you’re always learning and growing.
Job Details:
- Start Date: February 17, 2025.
- Schedule: Shifts range from 8:00 am to 8:00 pm ET, with some weekend and holiday coverage required.
Must-Haves for this Job
Working remotely means setting yourself up for success. You’ll need:
- A quiet, distraction-free workspace.
- Reliable internet that won’t drop out in the middle of a call.
Join the Team
Colibri Group believes in diversity and inclusion. If you’re excited about this role but don’t meet every qualification, apply anyway! Sometimes, the right attitude and willingness to learn matter more than checking every box.
If you’ve got the skills and passion for this role, Colibri Group wants to hear from you. Don’t wait—apply now and take the first step toward a fulfilling career!
Want to prepare for your customer service job interview? Check out our article 7 Popular Customer Service Interview Questions and Answers to boost your confidence and ace your interview like a pro!
Good luck!
