Are you passionate about Linux and eager to grow your career in the tech industry? As a Linux Desktop Support Associate at Canonical, you’ll embark on a rewarding journey, working with cutting-edge technologies and exceptional professionals.
This remote position is perfect for entry-level technologists who thrive on solving problems, delivering excellent customer support, and continually learning new skills.
About the Company
Canonical has been a remote-first company since its inception in 2004. Known for its high standards and dedication to open-source innovation, Canonical is a pioneer in the tech industry. Joining Canonical means stepping into the future of technology and becoming part of a team committed to making a global impact.
Canonical is proud to foster a diverse, inclusive workplace where everyone has equal opportunities to thrive.
What Does a Linux Desktop Support Associate Do?
As a Linux Desktop Support Associate, your primary responsibility is to deliver outstanding technical support to Canonical employees and customers. From diagnosing problems to implementing solutions, you’ll play a vital role in ensuring seamless technical operations.
Key Responsibilities:
- Work remotely to provide technical support for employees and new hires during onboarding.
- Manage support requests via phone, email, and web platforms.
- Ensure all support tickets meet Service Level Agreements (SLAs) and customer satisfaction goals.
- Offer technical infrastructure support for international events.
- Maintain an up-to-date knowledge base and draft technical notices for internal and external communication.
- Collaborate with global teams to identify and implement service improvements.
What You’ll Need to Succeed as a Linux Desktop Support Associate
To excel in this role, you need a combination of technical expertise, communication skills, and a willingness to learn.
Basic Qualifications:
- A bachelor’s degree in a technical field such as Computer Science, MIS, or Electrical Engineering.
- Experience working in a Linux-based environment.
- Proficiency with Ubuntu Desktop, including installation, troubleshooting, and configuration.
- Familiarity with Linux desktop tools, command-line usage, and file system navigation.
- Strong written and verbal communication skills in English.
Preferred Skills:
- Knowledge of programming languages such as Bash, Python, or Perl.
- Experience in customer support.
Why Join Canonical?
Canonical is a global leader in open-source technology and the organization behind Ubuntu, one of the most popular Linux distributions worldwide. As a Linux Desktop Support Associate, you’ll be part of a remote-first company that values innovation, collaboration, and professional growth.
Perks of Joining Canonical:
- Competitive base pay aligned with industry standards.
- Fully remote work environment, enabling you to work from anywhere in EMEA.
- An annual learning and development budget of $2,000 to support your professional growth.
- Opportunities to travel internationally for company events and team gatherings.
- Comprehensive benefits, including parental leave and an employee assistance program.
What Makes this Role Special?
As a Linux Desktop Support Associate, you’ll refine your technical skills and contribute to meaningful projects shaping the future of open-source technology. You’ll collaborate with talented teams, tackle real-world challenges, and enjoy a supportive work culture encouraging innovation and creativity.
If you’re ready to take the next step in your tech career, apply today and become a Linux Desktop Support Associate at Canonical. This could be the opportunity you’ve been waiting for to make a real difference in the world of open-source technology!
Good luck!
